Once you're there, click the parent OpenVPN folder in the address barĦ.3 Paste the copied configuration files in the folder by right-clicking on the folder and selecting Paste:Ĭlick Continue to allow the files to be extracted to the folder: To quickly find the OpenVPN\config\ folder, right-click the OpenVPN GUI shortcut on your desktop and select Open file locationĦ.2. You'll have to extract the configuration files to this directory:Ħ.1.Go to the folder where you downloaded the configuration file(s)Ĭlick and drag to select the OpenVPN configurations you have just downloaded, right-click on them, and select Copy.You can select either the OpenVPN UDP or OpenVPN TCP version of the configuration file and download itĪt the same time, you will need to copy the service credentials (username and password) at the bottom of the same page.If you are the organization owner, you can generate the configuration files for your dedicated gateway(s) for any member on our Downloads page. Once the application is installed, download the NordLayer server configuration files, as the OpenVPN app uses them to connect to specific NordLayer servers.Open the installation file and follow the instructions in the setup wizard It's also a bit more complicated to set up, so here are instructions to guide you through the process. That said, it lacks the additional features of the NordLayer native app but still uses two of the same VPN protocols - the OpenVPN UDP and TCP. If you prefer a manual connection and tinkering with open-source software, this is a good way of connecting to NordLayer. Note: In case you have any questions or are experiencing any issues, please feel free to contact our 24/7 customer support team.The OpenVPN GUI application is an alternative option to connect to NordLayer dedicated gateways. Once you made sure that you cannot connect to all possible networks, various protocols do not help, the antivirus is disabled, other VPNs are uninstalled, or you have a screenshot of the error received while trying to connect, try fully reinstalling the NordLayer application. Since our application modifies your connection settings by a tiny bit, it can be considered a threat to your device by most antivirus software, therefore blocking the attempt to connect to the VPN server. Make sure that your antivirus is disabled and any other VPN application that you have installed is removed. Your antivirus program or a different VPN application is another thing that can interfere with the VPN connection and typically refuses to let it through. Here, you will find all of the available protocols, including IKEv2, OpenVPN UDP/TCP and NordLynx, please give a go with all of them. Go to the NordLayer application, click on Settings, then VPN Protocol. If you could not connect to your VPN on any of these networks a change of connection protocols is the next step. Keep in mind that Parental Controls or Firewalls can also cause these issues. In this case, make sure to check if the IPv6 protocol is not enabled on your network, as it may cause various connection issues. If you cannot connect to only one of these, the connection is possibly blocked by something. Wi-Fi, Ethernet (if possible), and mobile hotspots - try all possible options. Possible solutions to try:įirst of all, check if you can connect your device to the VPN on other networks. ![]() However, since all of our work or home networks are very different from each other, some of them may have specific restrictions that may block the VPN connection. Usually, this particular problem can be resolved in a few steps. ![]() If you are looking for a guide for a specific device, please find the list below: In this guide, you will learn how to troubleshoot connection issues on various devices.
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