![]() Your printer should be automatically re-added to your Printers list.Click the Plus button at the bottom of the Printers list to select and re-setup your printer. Reconnect the USB cable to your printer.In Printers & Scanners, locate and select your Dymo printer on the left side, and click the Minus button below to remove it from the list.From System Preferences, select Printers & Scanners.Open the Apple menu on your computer and select System Preferences.Follow the instructions on-screen as your computer reinstalls the printer.A driver installation window should automatically open. Then, click OK or Yes to delete the driver. Right-click this icon and select Delete or Remove Device. A DYMO label writer icon should appear on your screen.Depending on your version of Windows, open the Start menu and select the Devices and Printers, Printers, or Printers and Faxes option, depending on which version of Windows your computer is currently using.Unplug the USB cable from your printer.The Cleaning Card and its instructions are included with your printer. ![]() This problem can be corrected by feeding the LabelWriter Cleaning Card through the printer two or three times. Dirty optical sensor: If your labels are blurry, smudged, or faded, it’s possible the printer’s head or roller are dirty.Loose label spool: It is recommended you re-seat a loose label spool by following the Dymo user guide.This can sound a little scary at first read, but we’ve included instructions from DYMO to help you further: ![]() If multiple blank labels are coming out with your label, it’s possible the label spool is loose, or the optical sensor is dirty. Multiple Blank Labels are Printing with Your Label If the size of your label still isn’t correct, and you have already tried updating the size in your browser and printer settings, download the latest drivers from DYMO or reach out to DYMO support at 1-87 or through their contact form. Return to ShippingEasy and try printing again.Both width and height fields must contain a value for any dimensions to apply. Click in each cell to enter a specific dimension, and these changes will save automatically. To the right of each printer in your list are columns for the page width and height dimensions.This will show the list of printers that are recognized by ConnectEasy. ![]()
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